Frequently Asked Questions

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Maestro, and Apple Pay.

Q: How long does delivery take?
A: Standard delivery within UAE takes 2-5 business days.

Q: Is shipping free?
A: Yes, shipping is free on all orders above 150 AED across the UAE.

Q: What is your return policy?
A: We accept returns within 14 days of delivery. Items must be unworn,
   unwashed, and in original packaging with tags attached.

Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email/SMS.

Q: Do you ship internationally?
A: Currently we ship within the UAE only. International shipping coming soon.

Q: How do I choose the right size?
A: Please refer to our Size Guide page for detailed measurements.

Q: How can I contact customer service?
A: Call us at +971 50 222 6421 or use our Contact Us page.

Q: Are your products authentic?
A: Yes, all BlackStone products are designed and sourced by our team
   with a focus on quality materials and craftsmanship.

Q: Can I exchange an item for a different size?
A: Yes, exchanges are available within 14 days subject to stock availability.