Returns & Exchanges

Changed your mind or need a different size? Send your request below and weโ€™ll arrange a free pickup โ€” no account or login needed.

Start a Return or Exchange
โฑ๏ธ
7 Days
From the day your order is delivered
๐Ÿšš
Free Pickup
We collect from your address across the UAE
๐Ÿ’ธ
5โ€“7 Days
Refund processed after inspection

Send your request

Fill this in and weโ€™ll take care of the rest. Everything marked * is required.

We reply within one business day. Requests must be made within 7 days of delivery.

Prefer to message us?

WhatsApp or email works too

Send us your order number, the item(s) you want to return or exchange, and the reason. Weโ€™ll take it from there and arrange a free pickup.

โœ… What can be returned

  • Requested within 7 days of delivery
  • Unworn, unwashed and in original condition
  • Original tags and packaging still attached
  • Wrong size, wrong item received, damaged on arrival, or simply changed your mind

โŒ What canโ€™t be returned

  • Items that have been worn, washed or altered
  • Items missing their original tags or packaging
  • Items marked final sale
๐Ÿ’› Received something damaged or incorrect? Send us a photo on WhatsApp and weโ€™ll ship a replacement straight away at no cost โ€” no return needed.

How refunds are paid

  • Card or online payments: refunded to the original payment method within 5โ€“7 business days of us receiving the item
  • Cash on Delivery orders: refunded by bank transfer or store credit โ€” your choice
  • Original shipping charges are non-refundable

Still need a hand?

Our UAE-based team is available 7 days a week.
WhatsApp +971 50 222 6421 ยท Email info@blackstoneclothes.com