Returns & Exchanges

Changed your mind or need a different size? Start below and we’ll arrange a free pickup across the UAE.

💳
Fastest

Return for a refund

Request it in your account and track the status yourself — no waiting on a reply.

Start a return
🔄
Size or colour swap

Exchange an item

Tell us what you’d like instead and our team will arrange the swap for you.

Request an exchange
⏱️
7 Days
From the day your order is delivered
🚚
Free Pickup
We collect from your address across the UAE
💸
5–7 Days
Refund processed after inspection

Returning for a refund

The quickest way — your request reaches us instantly and you can follow it from your account.

1
Go to your account and enter the email address you ordered with. No password needed — we’ll send you a 6-digit code.
2
Open the order, choose Request return, and tick the item(s) you’re sending back.
3
We approve it and arrange a free pickup from your address. You’ll see the status update in your account throughout.
Ordered without an email address? If you checked out with your phone number only, use the form below instead and we’ll set it up for you.

Requesting an exchange

Exchanges are handled by our team directly. Fill this in and we’ll confirm availability of your replacement, then arrange the swap. Everything marked * is required.

We reply within one business day. Requests must be made within 7 days of delivery.

Prefer to message us?

WhatsApp or email works too

Send us your order number, the item(s) you want to return or exchange, and the reason. We’ll take it from there and arrange a free pickup.

✅ What can be returned

  • Requested within 7 days of delivery
  • Unworn, unwashed and in original condition
  • Original tags and packaging still attached
  • Wrong size, wrong item received, damaged on arrival, or simply changed your mind

❌ What can’t be returned

  • Items that have been worn, washed or altered
  • Items missing their original tags or packaging
  • Items marked final sale
💛 Received something damaged or incorrect? Send us a photo on WhatsApp and we’ll ship a replacement straight away at no cost — no return needed.

How refunds are paid

  • Card or online payments: refunded to the original payment method within 5–7 business days of us receiving the item
  • Cash on Delivery orders: refunded by bank transfer or store credit — your choice
  • Original shipping charges are non-refundable

Still need a hand?

Our UAE-based team is available 7 days a week.
WhatsApp +971 54 167 6839 · Email info@blackstoneclothes.com